Articles on Electronic Commerce

Open Conference cycle: "The 16 things you need to know to sell online"

Today I had the pleasure of teaching this class of Digital Marketing at University Graduate Institute, an institution that teaches master's degrees online for professionals, and was created by Santillana Training together with the Universities of Alicante, Carlos III of Madrid and the Autonomous from Barcelona.

The class has been taught in video format and is part of Open cycle Conferences taught by speakers of prestige University Graduate Institute (IUP). Class recording will be soon on the website of the IUP (

Todo se ha desarrollado según lo previsto, exceptuando la duración de la clase, que ha sido un poco más larga de lo que teníamos en mente… y es que me cuesta mucho sintetizar tanta información en tan poco rato. Sobre todo cuando tocamos temas que me apasionan como el SEO, la optimización de campañas SEM y la Usabilidad. No hay manera en que pueda ser más concisa y no ir tanto al detalle… aun así, siempre me quedo con la sensación de que podría haber explicado más cosas. Pero el tiempo es el tiempo… la clase de Marketing Digital completa es, como mínimo, de 20 horas… no hay manera de poder sintetizar esto en una hora, ni leyendo únicamente el índice del temario. De ahí que la clase de hoy se haya limitado a las 9 técnicas básicas para atraer tráfico a una página web, y hemos tocado un poco por encima las 6 técnicas básicas para convertir las visitas en contactos comerciales.

I hope the students have learned apart from the existence of these techniques, have been wanting to expand the information and now are looking for additional information.

Here is the presentation used in class: Digital Marketing - Basic Techniques.

Then you have the link recording I hang here too.

Presentation of the Guide to Electronic Commerce in Igualada

Today we have carried out the presentation of the Electronic Commerce Guide at the headquarters of the Chamber of Commerce of Barcelona in Igualada.

The presentation was made by the Director of that office. To accompany the event, Alex de Anta gave a talk on the key success factors in implementing an Electronic Commerce, and I gave a talk explaining a part of the Guide.

As time was limited (1 hour and a half), I only explained the 9 basic techniques to attract visitors to a website, and 6 basic techniques to convert them to business contact. These techniques only have explained above, unfortunately, because it would have needed a minimum of 10 hours to explain this part as a monographic course.

The guide itself can read the same information, but more extensive and complete. I have also indicated participants in the web GeaMarketing and this blog will find additional information and other presentations that can help them expand any of the items discussed in the paper.

I forgot to comment on companies that have attended the presentation of the Guide, the Chamber of Commerce subsidizes 50% of the cost of conducting a small study on the Strategic Plan for the Implementation of an Electronic Commerce, for any company of Barcelona area you want to start selling over the Internet. The total cost has to bear the company is 750 euros and can be ordered through the delegations of the House of Barcelona.

The next presentation will be on Thursday November 27 in Mollet del Valles. At 9h30 'am, at the headquarters of the Barcelona Chamber of Commerce held in this population.

See you there.

Digital Marketing Strategies for Cultural Industries

This Tuesday November 25th, I will participate as a speaker at training sessions on Digital Marketing offering the Catalan Institute of Cultural Industries.

The aim of the conference is to encourage the Catalan cultural industry to use Internet as a channel for promotion and marketing. To this end, it has organized a program of work that will address several aspects of Digital Marketing:

  1. How to attract visitors to the websites of the different types of cultural industry.
  2. How to convert visitors into business contacts.
  3. How to convert visitors into customers (in case there is an e-commerce).
  4. How to retain and develop customers.

Speakers include:

  • Victor FranciscoWhich explain uptake users and search engine rankings.
  • Myself, I will explain the conversion of contact visits, conversion of customer visits and customer loyalty.

The call has been a success and really seems that there is a strong interest from the Catalan cultural industry in learning more about how to market their products through internet or at least how to promote them. There are currently more than 175 registered participants.

The event will be held in the Auditorium of the Centre of Contemporary Culture of Barcelona (CCCB) on day 25. The day begins at 10:00 and ends at 14:00

For more information and registration:

Conference presentation of the Guide to Electronic Commerce

La Cámara de Comercio de Barcelona acaba de publicar los vídeos de las conferencias que tuvieron lugar con motivo de la presentación de la Guía de Comercio Electrónico el pasado 7 de octubre.Montserrat Peñarroya en La Llotja presentando Guía de Comercio Electrónico

Los vídeos están publicados en un microsite dedicado a este tema. En el enlace que muestro a continuación se puede visualizar la charla que dimos Alex de Anta y yo, que tenía como objetivo animar a las empresas a embarcarse en proyectos de Comercio Electrónico.

El microsite está montado de forma que tanto puede verse a los ponentes hablando como la presentación en power point que ilustraba la charla.

Para ver la charla, clicar aquí:

A partir de esta semana, la Guía se presentará en las diferentes delegaciones que la Cámara de Comercio de Barcelona tiene en distintas poblaciones catalanas. La charla no será la misma, si no que será una charla en la que explicamos los puntos de la Guía… que me parece más interesante y más práctico que la charla tan general que dimos en la presentación de Barcelona.

Las presentaciones serán en las respectivas sedes de la Cámara en:

  • Igualada: 24 de noviembre del 2008
  • Mollet: 27 de noviembre del 2008
  • Mataró: 1 de diciembre del 2008
  • Vilanova: 2 de diciembre del 2008

El horario es de 9h30′ a 11h.

Pulsando aquí podrás descargar la convocatoria de Iguadala: jornada-com-electronic-igualada

La Guía puede descargarse aquí: Electronic Commerce Guide

See you.

Submission of Electronic Commerce Guide

Montserrat PeñarroyaYesterday (... finally) we present the Electronic Commerce Guide: 23 Techniques for your e-commerce a success.

It has been long and hard ... like a birth!

It all started almost a year ago. This year Alex de Anta and myself have been writing this guide ... over 80 pages talking about effective techniques for electronic commerce work and a lot of good practices and examples.

The guide we had commissioned the Barcelona Chamber of Commerce and ACC10, and therefore has been read and reviewed by these two institutions. It has also been reviewed by proofreaders and typesetters. Each change has required comments and "negotiations" ... hence we have taken nearly a year in power it finished. It's been hard, really. Good thing already.

The Guide will be given away to all companies in the demarcation of the Barcelona Chamber of Commerce, and can be downloaded here: Electronic Commerce Guide

The act of presentació was held at the Llotja de Mar and was part of a day dedicated to electronic commerce. The agenda was as follows:

How can we enhance our e-commerce company

The evolution of information technology has allowed the development of new forms of marketing. The digital economy offers the entire business, a number of opportunities and benefits, and establish new marketing channels, gain efficiency, visibility and savings, while becoming more efficient in the new global markets.

The conference will take place in different blocks which, through experts, there will be a tour of the strategic aspects, concepts and skills within this important theme that is a great business opportunity and business growth for the next anys.En this conference will deal e-commerce refers to the companies: B2B (business transactions between companies) and B2C (business transactions between companies and consumers).

The aim of the conference is to connect experts in the field of e-commerce and business management, so that the experts explain the improvements, advantages and effects of the implementation of ICT and business people can resolve their doubts. This conference should enable the employer to know first hand the benefits that ICT can bring to this area of ​​management in the company.

Find out what is the conversion rate of visitors arriving through a search engine

A study by WebSideStory reveals conversion rates to client visits come from search engines.

Most marketers agree that the conversion ratio of customer visits is one of the metrics to follow monthly and to try to improve day after day with actions to optimize their sites and campaign optimization actions. But when you already have that ratio, we miss the power compared to other sites, to see if it is above or below the average.

Last week, WebSideStory published a study on conversion averages customer visits, the four major search engines.

The study was conducted from statistics collected by the websites of electronic commerce B2C (business to consumer end) using WebSideStory HBX as of analytics software.

The study analyzes data from millions of users who visit these pages and includes data on both organic positioning come as buying traffic keywords. Total analyzed sites totaling more than 3,000 million dollars in annual sales.

The study shows that during the month of January was the AOL search engine which got more customer conversions on ecommerce sites (6.17%), followed by MSN (6.03%), Yahoo (4.07 %) and Google (3.83%).

Una posible explicación para entender el hecho de que los ratios de conversión de usuarios de portales generalistas sean mayores que un portal orientado 100 % a búsqueda podría ser que los portales que además del buscador incluyen otros contenidos y servicios, atraen a un tipo de usuario que está más predispuesto a comprar. En cambio, los portales como Google, 100% enfocados a búsqueda, atraen más a gente que busca información y que tiene menos intención de compra.

El estudio muestra que los cuatro grandes buscadores ofrecen ratios de conversión mucho mayores que el resto de buscadores: el promedio de conversión durante del mes de enero 2006 para el total de buscadores fue de 1,97 %. Cifra que contrasta con el 2,30 % que era el promedio de los 3 últimos meses del 2005 (aunque es normal que el índice haya bajado, ya que en esta última cifra se incluye la campaña de Navidad 2005).

Another consideration about this study is that the conversion ratio of e-commerce sites that have been analyzed are certainly above average for the sector. This is because the fact of using HBX web analytics as a system allows them to optimize their sites to maximize customer conversion users:

  • On the one hand, using HBX web pages have already abolished search campaigns that are not financial performance.
  • On the other hand, this type of software allows to know step by step what users do on their websites and can, for example, to know which parts of the forms users abandon their purchase, which allows them to modify forms the maximum number of users reaches the end of the purchase.

Still, the study is interesting and allows us to place the figures obtained from our website or by our customers in a much larger context, and to know that if we improve to increase it, or whether we should congratulate ourselves for being over the average.

A final consideration about the study: The study was conducted based on e-commerce websites mainly the United States. Hence the ratio of AOL is so high. It would be interesting to have this same study, but with figures that refer to electronic commerce in Spain ... the question is: would we see Terra appear among the seekers of higher conversion?

The data:

Average conversion ratio for the 4 major search engines, e-commerce sites in January 2006:

AOL: 6,17 %
MSN: 6,03 %
Yahoo: 4,07 %
Google: 3,83 %
average figure of all search engines: 1.97%

More information about the study Internet News and in Websidestory