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5 things we should all testing using techniques A / B Testing

The past 19 and 20 May, under the Practitioner Web Analytics 2009 and in one of his presentations, Avinash Kaushik We talked about the importance of A/B Testing when increasing the performance of a website.

He A/B Testing It is to test different versions of a web page or an area of ​​the website, and decide which of these versions is the one that gets better results. Although this service is offered from GeaIPC, Few companies decide to use it even when the results are truly spectacular. Indeed, my presentation at the PWA09 It was to explain a case in which the booking engine one of the hotels AC Hotels spent to double the number of bookings due to changes implemented in said engine, testing it with techniques A / B Testing.

And it was also under the PWA09 that Avinash said the 5 things we should all test our site:

  1. All "call to action" on our website. That is, all the buttons and texts that incite to action. For example: the typical "Call us now ….", or the "Click here to contact", O "Subscribe now and get... ". We should try colors, fonts, different phrases, etc ...
  2. The steps of the home to inland areas that interest us. That is, is supposed to have determined conceptualize our navigation different routes ... so we must test if the page is designed so that these routes are followed by our visits.
  3. Las “pain pages” (Avinash and called them and I think it aptly named). Are pages that have a lot of traffic, but also a high bounce rate (people coming directly to them and leave the site without having sailed). Must review and test different versions of the same to get lower bounce rate.
  4. Try if it improves performance or scroll page without scrolling. This point is interesting. In the study Usability Eyetracking we published in January and indicated that very few of those under 25 we tested, did scroll in the Google results pages (which were those testeábamos in that study). If our website has a user such as target audience, this is a good thing to test.
  5. "Dramatically different" designs (English is better than in Castilian, but good). Avinash what I meant is that we must try to completely different designs we are using. We may find one that also has "dramatically positive" results.

A/B testingThe good thing about A / B Testing is that it is easy to make and if we use Google Website Optimizer, may not even cost us money. Google offers free Website Optimizer that allows the real-time test as many versions as you want, and then indicates which of the tested versions have better results. The image we can see along these lines shows the control panel of Google Website Optimizer.

Online sales in the hotel sector and revenue Management in HotelTrack'08

On October 21 will be held HOTELtrack´08 under HOSTELCO. This seminar is organized by IDtrack and judging by your program promises to be interesting:

  • Development and practical application of revenue management in the hotel sector. Montserrat Cano Sol Melia
  • Strategies for implementation of Yield Management in a hotel. Sonia Prieto of NH Hoteles
  • Advantages and disadvantages in implementing an ERP in a chain. VIVA HOTELS Royal Bernat
  • Panel Discussion: revenue management is the future for small and large chains? moderated by David Manzanares CETT Peguero Consultants
  • The importance of seal of quality in the online channel. Miguel Mirones of ICTE - Institute for Spanish Tourist Quality
  • Closest approach to clients: marketing through the web, using web 2.0 in the sector. Javier Moreno Gonzalez-Soria and the Holy GOOGLE Spain
  • Web 2.0 in the hospitality industry: the importance of the opinion of the visitor. Pablo Ciutad of ATRAPALO
  • The mediator's role in time of crisis: problems and practical solutions. Francesco Canzoniere of VIAJAR.com
  • Online sales strategy from the point of view of a hotel. Ton Lodder T3 Hotels
  • The four keys to the success of your hotel online. Toni Mascaro of eMascaró
  • Social media marketing, the customer takes power. ITH Jaime Pons (hotelier Technology Institute)
  • The sale and online positioning. Moderator: Enric Lopez CETT - UB

I find it particularly interesting to hear the different proposals on the Web2.0 applications to the hospitality industry that will make Google, Atrápalo and ITH, as it is not easy to apply a large number of concepts 2.0 to the website of a hotel, and so new approaches are always welcome.

También la ponencia de Toni Mascaró promete ser interesante por la gran experiencia que tanto él, como su empresa, tienen en el sector hotelero online. Será un placer escucharlo.

Witbookings GeaMarketing Y Witbookings estamos llevando a cabo una batería de A/B testing con la página web de un hotel, donde parte de los temas que testeamos son el impacto de los sellos de calidad y seguridad. El objetivo es aumentar la conversión de visitas a cliente en la web de este hotel del 1% al 3%. La página es nueva y está online desde agosto, ahora ya tenemos suficiente masa crítica como para empezar a realizar este tipo de tests, así que en ello estamos.

The A / B testing is interesting: in some cases have reached 4.5% thanks to having made A / B testing with various versions of web pages of hotels ... but I'm going with "branches" and now I would speak of a / B testing and is an issue that goes a long way ... so I return to the issue of HotelTrack'08 and close the post: HotelTrack see you in next Tuesday!

A hug.