The importance of branding online

If your website is aimed at getting business contacts and if you sell your company are not products if no services, branding online should be your priority.

What is branding online?

we call "branding online” or “online branding"Management of brand reputation / person Internet, using the tools of digital marketing.

Why online branding so important? (Especially for service providers)

When you want to sell is not a tangible product, the customer must decide based on the information available on this service, either on your website or is in third. The reputation you create around your company is what will end up deciding the sale.

The online branding and the basic techniques of digital marketing.


More than 90% of searches in the Spanish internet are made from Google (Source: Global Stats) So the main tool for managing your online branding is SEO (natural search engine rankings).

Find your brand, your company name, the name of some of your managers and manages well the image you are offering in Google.

Orients the website to customers, not products

I mean, this is one of the principles of relationship marketing, customer orientation, as opposed to product orientation. To do this, divide your customers into 3 or 4 market segments, and on your website, create a zone for each of them. In these areas, use their vocabulary, images that you can feel reflected and talk about their needs and concerns. Explain how your services or your products can solve.

Example 1: -> Seen as separate private companies.

Example 2: -> Create sections for notes as "schools", "business", "university", etc.

Testimonials from your customers

No matter what you say about your brand, anything said by one of your customers has much more credibility. So using customer testimonials that have fidelizados to convey the brand image you want to show your future customers.

The testimony can post on your website and social networks.

Public relations are useful

Use them to:

  1. To improve SEO. A link to your site, published in online media, improve your search engine positioning. So do not forget to include links to your website in the press releases you send to the media.
  2. To improve branding. Creates "a section of the typewhat the press says about us"And every time you publish something about your company, cítalo in this section and linkea the source. As in the case of testimony, the press is much more credible than anything you can say you anywhere. Also post on social networks.

Social networks and online branding

Uses social networks to transmit your brand values ​​and get your website to display statistics "followers”, “likes"Or whatever ... (if they are good :-)

Make a good benchmark before starting

It is important to know what your competition is transmitted, how it does it, and what results they are getting.

Here you will find an article I wrote about "How to make a benchmark". It can be of great utility.

Google Analytics will also help

Check the bounce rate on your homepage (you will see in Google -> Reports -> Behavior -> Site Content -> All pages). The ratio of rebound of a corporate website should not exceed 35% of visits. If you get through it, reviews the design, usability, site speed and content of the home page. Do not give up until you get 35% or less.

(He Rebound ratio indicates the percentage of users who enter our website and leave without browsing any page. Here you will find an article on how to lose Rebound Ratio of a website)

Take control of managing your brand's reputation (whether it is your company as if it is your personal brand), and not let it be the chance to decide what image you project.


We talk to each other.

19 to 23: The UB Juliol dedicated to Digital Marketing Tourism

This July 19, as part of the training sessions at the University of Barcelona called "the Juliols"I interesting course is dedicated to start Digital Tourism Marketing in which I have the pleasure of participating.

This course consists of 4 sessions devoted all the Tourism and Internet and it has been organized by the Director of Master in eTourism the CETT.

Las jornadas tienen como objetivo estudiar la combinación de las técnicas tradicionales de comercialización turística con las técnicas más avanzadas que se llevan a cabo a través de Internet. Se tratarán temas tan diversos como la posición del Turismo en un mercado globalizado, cómo debería ser el sitio web de una empresa turística, cómo atraer tráfico a un sitio web turístico, cómo convertir las visitas en contactos comerciales o en clientes y cómo fidelizar a los clientes gracias a estrategias online.

Mi participación será el día 20 de julio, en el apartado dedicado a la conversión de visitas. En mi clase veremos las main techniques that will help us maximize the conversion of visitors into customers when they reach the website of a tour company, as well as some real cases that improving usability and persuasion of a website has doubled the number of bookings made directly to a hotel. We see also web analytics applied to increase conversion.

For more information about the course and to know all the papers (from my point of view, are quite interesting and essential): Digital Marketing for tourism businesses .

See you at the University of Barcelona.

Online sales in the hotel sector and revenue Management in HotelTrack'08

On October 21 will be held HOTELtrack´08 under HOSTELCO. This seminar is organized by IDtrack and judging by your program promises to be interesting:

  • Development and practical application of revenue management in the hotel sector. Montserrat Cano Sol Melia
  • Strategies for implementation of Yield Management in a hotel. Sonia Prieto of NH Hoteles
  • Advantages and disadvantages in implementing an ERP in a chain. VIVA HOTELS Royal Bernat
  • Panel Discussion: revenue management is the future for small and large chains? moderated by David Manzanares CETT Peguero Consultants
  • The importance of seal of quality in the online channel. Miguel Mirones of ICTE - Institute for Spanish Tourist Quality
  • Closest approach to clients: marketing through the web, using web 2.0 in the sector. Javier Moreno Gonzalez-Soria and the Holy GOOGLE Spain
  • Web 2.0 in the hospitality industry: the importance of the opinion of the visitor. Pablo Ciutad of ATRAPALO
  • The mediator's role in time of crisis: problems and practical solutions. Francesco Canzoniere of
  • Online sales strategy from the point of view of a hotel. Ton Lodder T3 Hotels
  • The four keys to the success of your hotel online. Toni Mascaro of eMascaró
  • Social media marketing, the customer takes power. ITH Jaime Pons (hotelier Technology Institute)
  • The sale and online positioning. Moderator: Enric Lopez CETT - UB

I find it particularly interesting to hear the different proposals on the Web2.0 applications to the hospitality industry that will make Google, Atrápalo and ITH, as it is not easy to apply a large number of concepts 2.0 to the website of a hotel, and so new approaches are always welcome.

También la ponencia de Toni Mascaró promete ser interesante por la gran experiencia que tanto él, como su empresa, tienen en el sector hotelero online. Será un placer escucharlo.

Witbookings GeaMarketing Y Witbookings estamos llevando a cabo una batería de A/B testing con la página web de un hotel, donde parte de los temas que testeamos son el impacto de los sellos de calidad y seguridad. El objetivo es aumentar la conversión de visitas a cliente en la web de este hotel del 1% al 3%. La página es nueva y está online desde agosto, ahora ya tenemos suficiente masa crítica como para empezar a realizar este tipo de tests, así que en ello estamos.

The A / B testing is interesting: in some cases have reached 4.5% thanks to having made A / B testing with various versions of web pages of hotels ... but I'm going with "branches" and now I would speak of a / B testing and is an issue that goes a long way ... so I return to the issue of HotelTrack'08 and close the post: HotelTrack see you in next Tuesday!

A hug.

Objective: conversion of 4% on the website of a hotel

What is the conversion of a website of a hotel and what should be? Converting the website of a hotel is the ratio we get if we take the total number of bookings made through the website, divided by the number of visits to the website.

With a web page without knowing freshly cooked thoroughly to the users of that website, we should start with a 1% conversion. That is, for every 100 web visits, 1 visit becomes reservation.

If the website of a hotel is below 1% it is having a problem (or several problems, but is too long to treat it here and you can find more info on our corporate blog).

If the website of a hotel is above 1% is so good to begin with. And we can raise the set ourselves an ambitious goal. This goal is to reach a figure between 3% and 4% on average (see below that this percentage varies depending on certain profiles and origin of visits).

Why should we have so clearly the conversion of our website?

Above all, to make forecasts billing: if we clear the conversion and is a correct figure, then we can focus on attracting our target audience to the website of the hotel.

In addition, we calculate the cost of acquiring a new customer and with this figure, we can know that the advertising campaigns we undertake to attract visitors are profitable or are not.

Por ejemplo, si dedicamos 500 euros al mes a atraer visitas a través de anuncios en Adwords de Google y sabemos que la web convierte un 3%, antes mismo de iniciar la campaña podemos saber el coste de adquisición de un cliente, podemos fijar en Google Adwords el coste máximo por adquisición de visita (0,75 euros por clic, para empezar) y por lo tanto, podemos prever que con 500 euros, obtendremos 667 visitas como mínimo. Si sabemos que convertimos un 3%, podemos prever que de las 500 visitas obtendremos 20 clientes. Por lo tanto, el coste de adquisición de un cliente es de 25 euros (500 euros / 20 clientes). Con esta cifra, podemos preguntarnos si tenemos margen suficiente para atraer clientes siguiendo estas premisas y si la campaña es rentable o no.

Why are hotels that do not know the conversion of your website?

For conversion to client site enough to know the number of visits that have the page and the number of bookings they come through it. This is easy to obtain, with a minimum of data organization. The tricky part is to get the user profiles that become customer to take action just to get these users.

But still, there are hotels that do not know this ratio. This should not be. Any site manager must know your goal and conversion. Although the booking engine on the web does not allow the inclusion of tracking codes (common problem). I have already indicated that this is only know 2 data. This may not be so complicated!

The conversion differs according to socio-demographic characteristics of the user

If our booking engine allows you to include tracking codes and conversion, then the task of obtaining a high ratio is much easier because we can focus on meeting users who become more and get attract only those to the website.

For example, if our website is in English and Castilian, surely we will have a ratio higher conversion between English, Dutch, Scandinavian, etc ... that between Italian, French or German, as the former speak better English than the latter.

With a good web analytics program can get conversion rates for each of the socio-demographic variables for which we are permitted segment.

Well segmented data conversion can also make changes to the website to help users make now are not converting.

The conversion differs according to the origin of the visit to the website

In our web analytics program we will also see that certain keywords convert more than others.

Por ejemplo, la gente que busca en Google el nombre de nuestro hotel, se convierte más que los que buscan “hotel barato en Barcelona” por ejemplo. Esto es porque los primeros o bien ya conocen nuestro hotel, o bien han leído sobre él, o bien tienen referencias sobre él. En cambio los que buscan términos generales no lo tienen tan claro y cuestan más de convertir.

El ratio de conversión de alguien que busca en Google el nombre del hotel puede llegar a ser del 8% y hasta del 10%. De ahí que sea tan importante para un hotel aparecer bien en las páginas web de intermediación hotelera, ya que un gran número de usuarios visita éstas páginas y luego busca en Google el nombre del hotel para ver si encuentra precios más baratos, para ver más fotos del hotel y para ver paquetes y ofertas tentadoras. Y también sea tan importante para el hotel gestionar bien su reputación online.

There are many more factors influencing the conversion of a visit. We can go treating them in the comments of this post if anyone dares to participate. I invite you to do and so get together a good compendium of factors.

We talk to each other.

Find out what is the conversion rate of visitors arriving through a search engine

A study by WebSideStory reveals conversion rates to client visits come from search engines.

Most marketers agree that the conversion ratio of customer visits is one of the metrics to follow monthly and to try to improve day after day with actions to optimize their sites and campaign optimization actions. But when you already have that ratio, we miss the power compared to other sites, to see if it is above or below the average.

Last week, WebSideStory published a study on conversion averages customer visits, the four major search engines.

The study was conducted from statistics collected by the websites of electronic commerce B2C (business to consumer end) using WebSideStory HBX as of analytics software.

The study analyzes data from millions of users who visit these pages and includes data on both organic positioning come as buying traffic keywords. Total analyzed sites totaling more than 3,000 million dollars in annual sales.

The study shows that during the month of January was the AOL search engine which got more customer conversions on ecommerce sites (6.17%), followed by MSN (6.03%), Yahoo (4.07 %) and Google (3.83%).

Una posible explicación para entender el hecho de que los ratios de conversión de usuarios de portales generalistas sean mayores que un portal orientado 100 % a búsqueda podría ser que los portales que además del buscador incluyen otros contenidos y servicios, atraen a un tipo de usuario que está más predispuesto a comprar. En cambio, los portales como Google, 100% enfocados a búsqueda, atraen más a gente que busca información y que tiene menos intención de compra.

El estudio muestra que los cuatro grandes buscadores ofrecen ratios de conversión mucho mayores que el resto de buscadores: el promedio de conversión durante del mes de enero 2006 para el total de buscadores fue de 1,97 %. Cifra que contrasta con el 2,30 % que era el promedio de los 3 últimos meses del 2005 (aunque es normal que el índice haya bajado, ya que en esta última cifra se incluye la campaña de Navidad 2005).

Another consideration about this study is that the conversion ratio of e-commerce sites that have been analyzed are certainly above average for the sector. This is because the fact of using HBX web analytics as a system allows them to optimize their sites to maximize customer conversion users:

  • On the one hand, using HBX web pages have already abolished search campaigns that are not financial performance.
  • On the other hand, this type of software allows to know step by step what users do on their websites and can, for example, to know which parts of the forms users abandon their purchase, which allows them to modify forms the maximum number of users reaches the end of the purchase.

Still, the study is interesting and allows us to place the figures obtained from our website or by our customers in a much larger context, and to know that if we improve to increase it, or whether we should congratulate ourselves for being over the average.

A final consideration about the study: The study was conducted based on e-commerce websites mainly the United States. Hence the ratio of AOL is so high. It would be interesting to have this same study, but with figures that refer to electronic commerce in Spain ... the question is: would we see Terra appear among the seekers of higher conversion?

The data:

Average conversion ratio for the 4 major search engines, e-commerce sites in January 2006:

AOL: 6,17 %
MSN: 6,03 %
Yahoo: 4,07 %
Google: 3,83 %
average figure of all search engines: 1.97%

More information about the study Internet News and in Websidestory