Articles about actions of digital Web 2.0 applied to tourism marketing.

Course Content Marketing for hotels in Salou

The May 5 begins the course "Content Marketing for hotels"Salou.

This course is divided into 5 sessions which cover the following topics:

Session 1: What is Content Marketing and why it is necessary for the hotels. This is a theoretical session that will discuss various strategies, we will focus on the various types of content that we generate from our establishments and setting objectives of our communication.

Session 2: Storytelling - The power of the story in the tourism marketing. In this session we will see what is the storytellingHow it serves to add personality to our company and our services, and we will have a practical building workshop "who we are" and "what we do" using this technique.

Session 3: Communicate to sell - Good practices to guide our communication to sales. Techniques of persuasion and trusted transmission through the contents of our web and social networks.

Session 4: Content creation and gamification - What is the gamification, How it applies to tourism. Practical workshop gamification applied to the contents of Tourism.

Session 5: Product / service experience - Practical workshop on creation of tourist experiences, which later learn to communicate and storytelling techniques with the ultimate goal of selling experience.

The Hotel Association of Salou is who organizes the course, although it is open to everyone. For more information, you find this PDF: Curso de Content Marketing

The gamification in Tourism, called "best practices"

Following the training I'm teaching on "Gamification (or gamification) and Tourism"I am preparing a book with good practices that use tourism initiatives gamification as a tool to achieve proposed by the tourism entity that created goal.

Please if your tourist office, your hotel, your site, your restaurant, your company tourism activities have made an application (technological or otherwise) that use the gamificationLet me know to contact you, you do an interview, and include your good practice in the book.

What is the gamification in Tourism?

For those who do not are so placed on these issues tourism innovation, commenting that the gamification is the application of game mechanics applied to non-recreational environments, which aim, in the case of Tourism:

  1. Introduce all the tourist resources of a territory.
  2. Getting lifestyle changes in tourists (water saving, more recycling, etc.)
  3. Increase in the average ticket at a shop (ie the same number of customers consume more and spend more).
  4. Increase the number of customers (loyal customers and rotation)
  5. Increased employee productivity (work faster and with fewer errors)
  6. Better training (especially distance).

My classes gamification They are applied to tourism gamificadas (Missing only!) And treat them with more depth What is the gamification and how to get 6 goals that I mentioned in the previous paragraph. They are practical workshops with very satisfactory results.

El libro va a tratar de lo mismo, va a ser divulgativo y muy práctico. Pero me gustaría poder dar a conocer buenas prácticas en cada uno de los 6 objetivos, centradas en el mercado catalán y en casos reales con buenos resultados. Sé que desde nuestras oficinas de turismo y nuestros establecimientos turísticos se realizan este tipo de actividades, no en vano Catalunya es una de las potencias turísticas en innovación, pero muchas veces no se les da la importancia que se merecen y, el esfuerzo realizado y los resultados obtenidos pasan desapercibidos entre las otras iniciativas que se llevan a cabo. De ahí mi interés en darles visibilidad, a la vez que posicionan al destino o al establecimiento como una entidad que realiza buenas prácticas… no me gusta nada tener que mostrar buenas prácticas norteaméricanas o de grandes cadenas hoteleras.

Please, if you want to communicate some of these good practices (though not yours, but have knowledge of) contact me through this form and shortly I will contact you.

Many thanks!

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Conclusions of the IX World Congress on Mountain Tourism

Last week I had the pleasure to participate in the issue 9ena World Congress on Mountain Tourism "Mountainlikers which is held biannually in Andorra.

This time the conference was dedicated to the adventure sports practiced on the mountain, and an important part of the speakers dealt their presentations on this subject.

Although I could not attend all lectures, these are some of the conclusions I arrived:

  1. Adventure tourism is softening: adventures are become more accessible to everyone. In fact, users what they want are "special moments" experiences that are unique and memorable, without the need to be extreme. The trend seems to be that tourists increasingly seek health and fun combinations. In this regard, I would emphasize phrases like "thermal water & mountain destination are a good combination"And the tendency to mix Medical Tourism and Mountain Tourism, as a form of seasonally adjusted a destination.
  2. Sustainable tourism: All types of mountain tourism, if managed correctly, They can be seen as a type of sustainable tourism for their social aspect and the fact that income can be distributed among the mountain people. Also for the fact that if we seek "authenticity" as the destination value proposition, this type of tourism is a very good way to raise awareness of the local culture and therefore to preserve it.
  3. Environment: management of mountain tourism is extremely important to consider environmental conservation. In this regard several examples of how it is carried out in destinations like Peru, Switzerland and Andorra, among others showed.

Two initiatives stand out:

On the one hand the company Milenium Destination which makes trips between French and Koreans aim to know the destination, its people and its culture: in his travels 10 French move to Korea to do treking with 10 Koreans, with those who stay and live the days of the trip . Also they organized in reverse.

Furthermore, the clothing brand Mountain Marmot, He shared with Congress his new marketing strategy based on attempting to provide unique experiences to their customers and then to publicize these experiences through their web and social networks. Let along these lines its promotional video, which was one of the funniest things Congress.

Finally, I end this summary with a small photo gallery of the conference and the activities of the technical conference on the last day in which we could see first hand insitu Naturlandia, One of the best worked at the level of product creation and marqueting Andorrans tourism resources.

Tourism Marketing in Lithuania: Review of products

Last week I was teaching a course in Lithuania Tourism Marketing specially created to help tourism authorities of this country to increase the number of tourists coming to their land.

Lithuania, like many European countries have problems with the fall of the Russian market. Where appropriate, in particular, they have lost 4% of gross domestic product because of the boycott of Russia to Europe and the sanctions imposed by the EU to Russian companies.

A level of tourism the negative effect of the anti-Russian campaign is even more worrying because tourism revenues have fallen by 34% in 2015.

So this training was really important to them and their tourism strategy both publicly and privately.

Sell ​​experiences rather than sell products or services

Since the WTO (United Nations agency dedicated to developing countries through sustainable tourism) and the foundation ThemisA three-day course was prepared to treat them the following:

  1. New emerging markets. So Lithuania as a destination and tourism enterprises in Lithuania from recognizing further the markets that are now growing and can provide more tourists.
  2. Practical workshop on creation of tourist experiences. In this workshop we show how we can create experiences that will last in the memory of visitors and attendees worked on creating experiences thinking especially tourists from emerging markets that had worked the day before.
  3. Practical workshop on Digital Marketing for tourism entities. This workshop shows how the main tools of digital marketing work, both to attract traffic to a website to make and also to monitor the effectiveness of campaigns. Students actively participated in the implementation of actions to publicize the experiences created the day before the first day of the analyzed markets.

Everything was good. The assessment of the course by the students was very positive and the truth is that the experience of teaching this workshop in Lithuania has also been very enriching. Lithuanians are a great people, somewhat shy, even with vestiges of the era in which they were part of the extinct Soviet Union, and eager to learn and to get a place on the world tourism.

I called attention to 2 things:

  1. Los lituanos están obsesionados (sin que este sea un término negativo) en el turismo de raíces. El primer día de clase, cuando analizábamos los mercados emergentes y los asistentes debían definir segmentos de mercado y debían crear las “personas” asociadas a esos segmentos, todos los grupos se centraron en atacar a los descendientes de lituanos que son residentes en estos mercados emergentes. Es algo con lo que no me había encontrado nunca en clase… tanta concentración y tanto esfuerzo en el turismo de raíces y en “traer a casa” a los descendientes de lituanos emigrados.
  2. Los lituanos son súper católicos, pero les encanta ser los “últimos paganos de Europa”. Todos los grupos de trabajo que creamos entre los asistentes al curso, en algún momento, trataron el tema de crear un conjunto de experiencias relacionadas con el hecho de que fueron la última nación europea en ser cristianizada. “The last pagans”… suena a película… igual se deciden ha hacer algo así… no sé…

Anyway ... an experience. repeat I hope to, and that is to further expand the share of digital marketing, as both attendees hotels, like the managers of destination who came to the course, left wanting to know more and go deeper into the tools that we show .

Here I leave with an image gallery with some photos of the course.

Newzealand.com, web page book and comprehensive strategy to tourist destination

These days I'm working on the preparation of a course that impart Digital Tourism Marketing for the government of Lithuania on behalf of the WTO (World Tourism Organization). Reviewing literature and looking for practical examples of how to apply modern marketing (oriented customer and well segmented) to a destination, I have given to the strategy of New Zealand and reviewing its new website promoting tourism, I have seen that is book and can super serve as good example on how to be a tourist site.

The website promotion is this: www.newzealand.com aquí ya observamos orientación al cliente dividiendo a los usuarios en 4 grandes grupos. Para el ejemplo, nosotros clicaremos sobre “holidays” y así entramos en la parte turística. Una vez dentro, podemos observar los recursos turísticos inventariados, en la primera pestaña, y las actividades que pueden realizarse en ellos en la segunda pestaña. Es una excelente manera de enfocar el contenido desde dos puntos de vista diferentes. Para seguir con los buenos ejemplos, clicaremos “fly fishing” en la actividades y nos iremos a pescar a Nueva Zelanda. En la página dedicada a la pesca, siguen al pie de la letra el framework del “Customer journey” que recomendamos en las clases de la OMT: tienen información para hacerte soñar, para ayudarte a planificar el viaje, para ayudarte en la contratación de los productos turísticos, para que tengas una buena experiencia y para que la puedas compartir con otros. Es excelente. Una página web de libro de “promoción de destinos turísticos”.

The web strategy is this other: www.tourismnewzealand.com/markets-stats. Here we find an accurate radiograph of tourism in New Zealand by sending countries, types of tourism, and all kinds of statistics. In the area dedicated to research "research" are very interesting infographics for each source market, well established and in explaining the strategy to attract each of the selected segments. All a good example of creating segments and creating tourism product for each segment.

Overall, it's a super good practice that serves well to illustrate how a strategy should be created, how to diversify supply and how then applied this to the creation of a website to promote tourism. No doubt I will use it to help the Lithuanians to not depend on the Russian outbound market.

I hope you will also be useful.

We're going talking.

Teaching in Zimbabwe

During March I had the pleasure to start working as a "facilitator" of the training programs of the IN ORDER TO (World Tourism Organization), the body of the United Nations which manages the development of peoples through Tourism.

My first mission was carried out in Zimbabwe and has been an unforgettable experience and very enriching human level.

on Zimbabwe

Zimbabwe is a complicated country.

Geographically, it is located in the Horn of Africa north of South Africa and Botswana, eastern Namibia and Zambia and west of Mozambique. No access to the sea, but within its borders it hosts one of the Wonders of Humanity: Victoria Falls.

A nivel político, hasta 1980 no terminó la guerra civil que se había iniciado al proclamar su independencia del Reino Unido en 1965. A partir de ese momento, empezó lo que ellos llaman “the relocation” (la recolocación), que consistió en expropiar la mitad de las tierras de la minoría blanca para repartirlas entre los más pobres de la mayoría negra. Los que se opusieron a ello, murieron. También expropiaron empresas internacionales, grupos hoteleros, etc … todo esto hasta el año 2002. Momento en que fueron expulsados de la Commonwealth y se inició un boicot internacional para penalizar los hechos y la brutalidad con la que se llevaron a cabo. La reputación de Zimbabwe cayó por los suelos y quedaron aislados.

Es imposible juzgar lo que se hizo… cuando estás allí y te pones en su situación, yo pienso que seguramente también cogería un AK47 y empezaría a nacionalizar bienes ajenos. Pero también sé ponerme en la piel de los blancos a los que les quitaron la mitad de sus propiedades (visitamos y nos entrevistamos con algunos de ellos) y que sobreviven como pueden. Por eso digo que es complicado… no me siento capacitada para tomar partido.

Como país, tocaron fondo en 2010 cuando batieron todos los records de pobreza pasando a ser el país con el Índice de Desarrollo Humano más bajo del mundo. La causa principal fue la falta de productividad en los terrenos agrícolas expropiados, una epidemia de cólera y la corrupción, sumado al boicot internacional que terminó con el poco turismo que tenían y con las inversiones extrajeras (que ya habían liquidado ellos mismos cuando hicieron las expropiaciones).

At that time, they decided to sign some treaties, respect some human rights, draft a constitution and begin to remedy the problem. Among the resolutions is the abandonment of its currency (which suffered an unsustainable inflation) and adopted the US dollar and South African Rand as its currency of Zimbabwe.

This is where the United Nations program to help begins. Zimbabwe asked for help to recover tourism and take advantage of the Victoria Falls to promote itself internationally. Among other programs, our course of Digital Tourism Marketing was created from the WTO.

Over the course of Digital Marketing Tourist

El curso ha tenido una duración de una semana a razón de 7 horas diarias durante 5 días. Los alumnos han sido 60 funcionarios del Ministerio de Turismo así como miembros de otras autoridades turísticas del país. También se había invitado a representantes de países vecinos, pero sólo asistieron miembros de Seychelles y de las Islas Mauricio.

OMT methodology is very practical and is to use real cases for participants to perform their jobs and then be able to apply what they learn to their own departments. For this, I was required to be in Zimbabwe a few days before to visit the tourist sites that would be likely candidates to be the guinea pigs of the participants.

The visits are conducted the course coordinator Mouad Achhab (Morocco) and myself, the first few days, and we then joined Karin Elgin (Holland), the facilitator of the course with whom I share classes.

Fue interesantísimo visitar los recursos turísticos que hay alrededor de Harare (la capital de Zimbabwe). Visitamos varias reservas de animales (Zimbabwe es famoso por albergar los “big five” es decir: leones, rinocerontes, elefantes, búfalos y leopardos), visitamos pinturas rupestres en varias localizaciones, unas bodegas que producen un incipiente vino de Zimbabwe, un santuario de animales huérfanos, y otros recursos. En muchos de estos sitios, ofrecían además servicios de alojamiento en cabañas más o menos lujosas, según fuese su público objetivo. Lo que todos tenían en común es que no había clientes y que estaban convencidos de que era imposible tener una situación peor que la actual. Yo les doy la razón.

Al final elegimos 4 sitios y esos fueron sobre los que trabajamos en clase. Cada grupo de participantes visitó uno de los sitios y se entrevistó con sus administradores.

Los participantes cada día recibían una parte de teoría sobre estrategia de marketing y sobre marketing digital y aprendían a confeccionar una parte del plan de marketing del recurso turístico que tenían asignado. Para el viernes, los 4 grupos tenían los planes de marketing digital de los 4 sitios y empezamos las presentaciones como si se tratase de un tribunal en la Universidad. Los administradores de los sitios seleccionados fueron invitados a asistir a las presentaciones… y así lo hicieron algunos de ellos. El Ministro de Turismo también asistió a una presentación y clausuró el curso.

Los resultados fueron muy buenos ya que los cuatro trabajos eran de alta calidad (no hay que olvidar que todos los asistentes eran profesionales relacionados con el mundo del turismo). Los alumnos quedaron muy contentos con la metodología y con todo lo que habían aprendido. Los propietarios de los recursos turísticos, también.

For my part, satisfaction is full and I'm adapting this methodology and frameworks we use to explain the theory and practice my classes here. So I also feel I have learned a lot. Not only on Zimbabwe and the idiosyncrasy of a country that everyone does boycott, but also on how to get in 5 days, giving real people to change a situation power.

I am eager to participate in another mission ... and also to return to Zimbabwe, but this time with my family.

Along those lines I have included a small gallery of images taken during the course.

I hope you enjoy them.

Gamification for hotels and tourism businesses in Girona on 11 December

What is Gamification?

The </strong>tecniques ( "Gamification" in Castilian) is a technique that involves applying typical elements of video games, in environments that are not playful, com for example in the management of a hotel in promoting a tourist destination or customer loyalty a company of tourist activities.

Seminar on Gamification in tourist environments

How to apply gamificación these environments is precisely what will address the meeting on 11 December, organized by the Tourist Board of the Costa Brava and Girona Pyrenees, which will take place in Girona.

The session is 5 hours where we will see what is and is not gamificación, How we can apply it to increase the productivity of our employees, how we can apply to improve the quality of our services and how we can apply to user loyalty. All specially designed for companies in the tourism sector.

For more information about this event, please contact the Patronat of Tourism. Here you will find more information: Gamification Conference with Montse Peñarroya

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Day of good practice in social networks and Web 2.0 in Amposta

The March 6 I have the pleasure of participating in the conference on Social Networks and Web 2.0 organized by Tourism Amposta, Amposta.

This day will be divided into several sessions that will develop throughout the day, and all are created from best practices in communication in social networks collected throughout the year. The goal is to serve as an inspiration to the audience and never found again faced the dilemma of being in front of the control panel Facebook or Twitter and do not know what to write to their users or how to boost the encipiente community of customers who continues on these networks:

  1. We start with good practices in using Facebook and explanation of features of Facebook that people do not know.
  2. We continue with good practices made on TwitterPlus some tips to improve our communication on this network.
  3. Then we dedicate another mini session Pinterest.
  4. And the last, it will be dedicated to Instagram.

In total, 6 hours of training, with a pause at noon.

For more information, please click here: Social Networking Day Amposta

See you in Amposta!

Facebook Inspiration in Girona and free

It does not happen every day that we have on the agenda activities open to everyone and also are free of charge. Even so, today's proposal is one of these!

On Tuesday 11 March, I have the pleasure of teaching in the Parc Tecnològic of Girona, along with Helena Casas, A class of the most fun we teach: Facebook Inspiration. The session is organized by the Girona Tourist Board Costabrava and our Research Institute (3isic).

This talk lasts 3 hours and explain it all good practices in business communication through Facebook that have been collected during the year. And we explain duo: Helena explains the action and the key factors that have brought success to the company that performed the action. In total more than 30 super good practices, explained in an entertaining way and serve as inspiration for attendees.

We started preparing this type of class a couple of years ago when we realized that a lot of community managers They knew exactly how Facebook works, but instead did not know how to energize their communities or what to tell their users everyday. So we are dedicated to collect and write down all the good practices that were finding, to have material for more than 10 hours. The day 11 is a talk with the very best of good practices found.

Do not miss it!

The talk is free, but seating is limited so you need to hurry and apply for a place. For more information'll find the page dedicated to the Training of Tourism.

See you in Girona.

A hug.

Slides Colloquium "Innovation, Tourism and Web 3.0" CETT Alumni

These are the slides I used to illustrate my participation in the symposium organized by CETT Alumni and entitled "Innovation, Tourism and Web 3.0," which was held on Wednesday 20 March in Hotel Acta Atrium Palace from Barcelona.

The organization of the event was flawless and assistance of numerous public, so what more can you ask?
I hope you slides are useful.

A hug.